FAQs
Frequently Asked Questions
1. What is the Bristl Retractable Hair Brush?
The Bristl Retractable Hair Brush is an innovative self-cleaning hairbrush designed for effortless detangling, styling, and scalp care. Its retractable bristles make it easy to clean, and its ergonomic design ensures a comfortable grip.
2. How do I use the self-cleaning feature?
Simply rotate the handle to retract the bristles. Hair and debris will easily release, leaving the brush clean and ready for your next use.
3. Is this brush suitable for all hair types?
Yes, the Bristl brush is designed to work with all hair types, including straight, wavy, curly, and coily hair. It’s also gentle enough for extensions and wigs.
4. What materials is the brush made from?
Our brush features an ABS plastic handle for durability and lightweight use. The bristles are made from high-quality plastic, designed to be soft on the scalp and effective at detangling.
5. Does the brush work on wet hair?
Yes, the Bristl brush can be used on both wet and dry hair. However, for optimal results, use it on damp or dry hair to minimize breakage.
6. How do I clean the brush?
To clean the brush, rotate the handle to retract the bristles and remove any hair or debris. You can also rinse it lightly with water and mild soap. Be sure to air-dry thoroughly before use.
7. Is the brush travel-friendly?
Absolutely! The compact and lightweight design makes it easy to carry in your bag, making it perfect for styling on the go.
8. What is your return policy?
We offer a hassle-free 10-day return policy for unused items in their original packaging. If you’re not satisfied, reach out to our support team, and we’ll be happy to assist you.
9. How can I contact customer support?
You can reach us via email at bristlshopify@gmail.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
10. Do you offer international shipping?
Currently, we ship within the UAE only. For updates on international shipping, please subscribe to our newsletter.
11. Are there any special care instructions for the brush?
Avoid exposing the brush to extreme heat or prolonged moisture. Store it in a cool, dry place when not in use to maintain its quality.
12. Can I buy this as a gift?
Yes! The Bristl Retractable Hair Brush makes an excellent gift for friends and family. Add a personal touch by selecting our gift-wrap option at checkout.
13. What discounts are available for online payments?
Customers who choose to pay online can enjoy a 10% flat discount on their order total.
14. Do you offer free shipping in all Emirates?
No, free shipping is available only in Dubai, Sharjah, and Ajman for standard delivery within 48 hours. Other Emirates incur a shipping fee.
15. What is the cost of express shipping?
- Dubai, Sharjah, and Ajman: 20 AED for 24-hour express delivery.
- Other Emirates: 30 AED for 24-hour express delivery.
16. How can I select express shipping at checkout?
During the checkout process, you can choose between standard and express shipping. Express shipping costs will be added automatically based on your location.
17. Can I avail free express shipping?
Free express shipping is not available. A fee is applicable for express delivery services regardless of the location.